We always conduct business with a high degree of integrity. And we always respect your privacy while complying with applicable legislation.
Here's how we interact with our customers and the public.
Online and electronically
By mail
Face-to-face
Open houses
EPCOR meter readers or public consultation representatives (we don't employ door-to-door sales representatives)
Our representatives will always present EPCOR identification and wear EPCOR-branded apparel
By phone
Note: We will always work with you to come up with payment options before any kind of disconnection.
In advertising
Television
Radio
Newspapers
Websites
Report suspicious activity
Visit the Canadian Anti-Fraud website for more information on scams and how to report them.