How We Do Business

We always conduct business with a high degree of integrity. And we always respect your privacy while complying with applicable legislation.

Here's how we interact with our customers and the public.

Online and electronically

• Our website

• Our official social media accounts such as:

• Facebook (U.S. account and Canadian account)

• Twitter (U.S. account and Canadian account)
  

• Instagram (U.S. account and Canadian account)

• LinkedIn

• YouTube

• E-bills (customers)

• Email (only when initiated by a customer or if you subscribed to receive EPCOR e-newsletters)

By mail

• Bills and bill stuffers (customers)

• Project or open house notifications

Face-to-face

• Open houses

• EPCOR meter readers or public consultation representatives (we don't employ door-to-door sales representatives)

• Our representatives will always present EPCOR identification and wear EPCOR-branded apparel

By phone

• Billing/Customer Service

• Operations (repair and outage notifications and information)

• Collections

Note: We will always work with you to come up with payment options before any kind of disconnection.

In advertising

• Television

• Radio
  

• Newspapers

• Websites

Report suspicious activity

Visit the Canadian Anti-Fraud website for more information on scams and how to report them.