How to pay your bill

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There will be 4 bills issued per year:

• January
• April
• July
• October
  

Sign up fo​​​​​​r online billing

To sign up for online billing, complete the application form and send to the French Creek office, either by email or by mail to the address below.

How to pay your bill

There are many ways to pay your bill.

By mail

Payment can be mailed to:
EPCOR
#10-D Pine Tree Centre
1343 Alberni Highway
Parksville, BC V9P 2B9

Post dated cheques are accepted.

Through your bank

Payments can be made at most banks or by internet and phone banking.

In person

We also accept payment by money orders or cheque at our EPCOR office (payable to EPCOR Water West Inc.)

​There is an after hours bill payment Drop Box at our office (no cash, please).

Automatic withdrawal

Set up automatic bill payments and never worry about a late payment again. With a few easy steps, you can have your EPCOR bill automatically paid through your bank account. All residential and commercial customers can sign up for automatic bill payments.

Sign up for aut​omatic payment withdraw​al

1. Complete the Pre-Authorized Payment form and follow the instructions provided on the form.
2. Include a void cheque or have your bank provide verified information with your completed application. Keep a copy of the form for your records.
3. Mail, fax or email the information the information as noted on the application form.
   

Keep your payment option in good standing

Your payment will be withdrawn from your bank account on the due date of your bill. This will be confirmed when you see "Pre-Authorized Payment" on the remittance portion of your bill. You must continue to make payments in your usual manner until you see this message.

Once your automatic payments have been confirmed, you must have sufficient funds or bank approved overdraft protection available in your bank account at least 2 business days before and after your due date to avoid a non-sufficient funds (NSF) charge.

If you have questions please contact us by email at frenchcreek@epcor.com​.

If your banking​ information chan​ges

You may advise us in writing along with a void cheque or bank verified statement that displays the new bank account number. We must receive that information at least 5 days prior to your next payment withdrawal date.​​​​​