Sustainability reporting

Commitment, momentum, results

At EPCOR, our focus is on ensuring the sustainability of our operations and the communities we serve across North America. Our sustainability journey continues to evolve, as we listen, learn and as the world around us changes. Our reporting shares where we are at in the journey — under the themes Next Level Performance, Progress and Foundation.

Read our previous sustainability reports

Next level performance

We are focused on taking our business, beliefs and practices to the next level. Our expectation is to continually improve as we operate in a way that’s sustainable for communities today and in the future.

Net zero

By 2050

Thanks to our renewable energy projects, we’re on track to meet a 50% reduction in Scope 1 and 2 emissions by 2025, 85% by 2035, and net zero by 2050.

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45%

Board gender diversity

At Dec. 31, 2023, 5 out of our 11 board members, including our chair, are women — almost double the average for TSX-listed companies.

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Sustainability feature: Doing the right thing, right

Our world is changing fast, and we’re committed to adapting our Sustainability strategy to keep pace. Learn how EPCOR leadership updates our approach every three years to ensure we meet the needs of our diverse stakeholders.

Our commitment to sustainability

Progress

Our actions and commitments, and the path we choose going forward define who we are. We are making strides in key areas as we pave the way to a sustainable future.

1.6%

Reasonable costs

We place a high priority on affordability for customers. Our operating cost-per-customer increase was just 1.6% per year from 2021-2023 — 3.4% below the average annual North American consumer price increase for the same period.

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95.5%

Wastewater reuse

We invest in innovations that make efficient use of water. In the U.S., that means treating wastewater to an A+ standard for reuse in irrigation, agriculture and to recharge aquifers.

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20%

Flood protection

By 2023, we had completed 20% of our work to protect our utility assets from major flooding in Edmonton’s river valley. Work is on track to be completed by the end of 2027.

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Sustainability feature: Meeting demand in a desert

Rick Alvarez and his Team EPCOR colleagues bring experience and innovation to one of the most water-scarce regions of the U.S.

Watch the video

Foundation

We provide power, water and natural gas safely and reliably, and in a way that is mindful of our responsibilities to our people, the public and the planet. By continuing to build this foundation, we stay true to our mission.

#1

Safety-first culture

Nothing is more important to us than the health and safety of our employees, contractors and the public. In 2023, we posted 0.97 injuries for every 100 full-time workers — matching our record-breaking performance set in 2022.

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35 mins

Avg. customer outage duration

In a world of increasingly unpredictable weather, we take steps at every turn to ensure our system remains safe and reliable, reducing the risk of outages. In 2023, the average customer across all our operations experienced 35 minutes of outages.

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$4.9B

Economic value

We invest across multiple geographies — as an employer, supplier, capital provider and through contributions like our community investments.

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Sustainability feature: Making a splash

Water conservation is a serious topic in the dry U.S. Southwest. In New Mexico, we made it fun and exciting at our Clovis Water Carnival.

Our commitment to sustainability

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Latest Sustainability news

A Texas-sized project

EPCOR is set to provide water services to one of the largest foreign investments in U.S. history.

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Vital conversations

Employees are inspiring conversations about mental health in the workplace — to break the stigma.

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Giving back, getting back

Our Corporate Mentoring Program is making a difference in the lives of youth — and their mentor matches.

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Previous sustainability reports

Our sustainability measures are derived from reviews of our company's performance and reporting standards. They reflect feedback from stakeholders representing a broad range of interests and experiences.

Read our:

2022 ESG performance update

17 MB

2021 ESG performance update

5 MB

2020 ESG report

39 MB

Sustainability reporting

Commitment, momentum, results

Nex​t level performance

Net zero

45%

Sustainability feature: Doing the right thing, right

Progress

1.6%

95.5%

20%

Sustainability feature: Meeting demand in a desert

Foundation​​

#1

35 mins

$4.9B

Sustainability feature: Making a splash

Latest Sustainability news

A Texas-sized project

Vital conversations

Giving​ back, getting back

Previous sustainability reports

Next level performance

Foundation

Giving back, getting back