How we interact with you

We always conduct business with a high degree of integrity. And we always respect your privacy while complying with applicable legislation.

Here's how we interact with our customers and the public.

Online and electronically

• Our website
• Our official social media accounts such as:
  • Facebook (U.S. account and Canadian account)
  • X (U.S. account and Canadian account)
  • Instagram (U.S. account and Canadian account)
  • LinkedIn
  • YouTube
• E-bills (customers)
• Email (only when initiated by a customer or if you subscribed to receive EPCOR e-newsletters)

By mail

• Bills and bill stuffers (customers)
• Project or open house notifications

Face-to-face

• Open houses
• EPCOR meter readers or public consultation representatives (we don't employ door-to-door sales representatives)
• Our representatives will always present EPCOR identification and wear EPCOR-branded apparel

By phone

• Billing/Customer Service
• Operations (repair and outage notifications and information)
• Collections

Note: We will always work with you to come up with payment options before any kind of disconnection.

In advertising

• Television
• Radio
• Newspapers
• Websites

Report suspicious activity

Visit the Canadian Anti-Fraud website for more information on scams and how to report them.