Understand your bill

Your EPCOR bill details the charges related to your natural gas services. To learn more about what the individual line items on your bill mean, see the examples below. View a sample bill to see all line items.

Monthly fixed charge

The administration charge that covers the cost of maintaining gas services and providing billing and customer service. Included in your monthly charge, customers will pay $1 per month as part of the Access to Natural Gas Act (Bill 32), which helps to facilitate the expansion of natural gas into more Ontario communities.

Delivery and upstream charges

This is the cost associated with the distribution, transportation and storage of gas from the source to you. This includes all charges EPCOR pays to its upstream service provider in association with transportation and storage of the gas before it is delivered to EPCOR's system. The cost of your meter, as well as other distribution components such as the pipes, valves, pressure stations etc. are also included in this charge.

Rate rider 1

This charge is an adjustment approved by the Ontario Energy Board to recover revenue the utility was not able to collect as a result of delays in connecting customers to the system. This charge is in effect until December 31, 2028.

Federal carbon charge

This charge reflects your monthly consumption and the associated costs to deliver natural gas to your home at an annual rate set by the government. The money collected from this charge goes to the federal government as part of its carbon pollution pricing program. Learn more about the Federal Carbon Charge.

Gas supply charge

The gas commodity charge is calculated using the actual cost of gas for the gas you use during the period of time between meter readings (or based on an estimate of the gas used during that period). The commodity rate you are billed at on your EPCOR bill depends upon the commodity purchase choice you have made. If you have not signed a contract with an energy retailer then you are automatically billed at EPCOR's gas commodity rate. If you have signed a contract with an energy retailer then you are billed at your contracted energy retailer rate for the natural gas commodity portion of your bill.

Usage graph

The graph on the front of your bill will help you visually track the usage you are billed for each month. Have you recently purchased an energy- or water-efficient appliance? Keep an eye out for savings here.

Total charges

This is the amount owing for all your services billed on this statement.