Billing updates

Understanding your gas bill: Important updates effective March 1, 2025

We want to keep you informed about upcoming changes to your natural gas bill, designed to ensure we continue to deliver safe and reliable service to your home or business. These changes, approved by the Ontario Energy Board (OEB), affect the delivery portion of your bill, which covers the cost of transporting natural gas to your meter.

What's changing and why?

Updated delivery rates: Starting March 1, 2025, the OEB has approved adjustments to the delivery charges for all customers in the Aylmer service territory. This ensures the costs of maintaining and upgrading our infrastructure are accurately reflected.
Clearer rate categories: We're moving to separate rate categories for residential and general service customers (formerly Rate 1). This allows for more tailored rate designs, reflecting the different usage patterns of each group.
Temporary adjustments (March - December 2025): You'll see temporary adjustments on your bills during this period. These adjustments are necessary to balance certain accounts, as required by the OEB. We're committed to transparency and will clearly show these adjustments on your statement.

How will this impact your bill?

We understand you want to know how these changes will affect your costs. Here's a breakdown:

Residential customers: If you're an average residential customer using approximately 2,065 cubic meters of gas annually, you can expect an increase of about $48 per year (approximately 4%).
General service customers: For an average general service customer using approximately 13,000 cubic meters of gas annually, the increase will be around $215 per year (approximately 4%).
Gas marketer/broker customers: If you've contracted with a gas marketer/broker, please check your agreement. Your supply costs may or may not be impacted, depending on your contract terms.

Understanding meter readings and avoiding bill fluctuations

Occasionally, we may need to estimate your meter reading to ensure timely billing. These estimates are based on your historical usage and are corrected once we obtain an actual reading. The OEB mandates that we limit estimated readings to no more than three consecutive months.

To smooth out seasonal fluctuations in your gas bills, we recommend our Budget Billing Plan. This plan spreads your annual gas costs evenly over 12 months, providing greater predictability. You can learn more by emailing us at gas@epcor.com.

Is your EPCOR account up to date?

Adding a valid email address and phone number to your account ensures EPCOR can provide you with timely notices and information relevant to your service.

Updating your information is simple. Visit epcor.bruce.wfndr.com/account to complete your account profile for each property where you currently receive natural gas service from EPCOR.

Once we receive your updated information, EPCOR Customer Care will verify your details and add them to your account.