Natural gas leaks

Natural gas is formed from decomposed organic plants and animal matter. In its pure state, this clean burning natural gas has no odour and is tasteless. To help make natural gas detectable, an additive called Methyl mercaptan [Mur-cap-tan] has been added. This additive smells like rotten eggs, and is used as a safety precaution to allow even the smallest leaks to be detected. We adhere to strict safety measurements making safety to our customers and community our number one priority.

While natural gas is one of the safest fuels, small gas leaks can still occur. Knowing how to detect a leak can help reduce the risks to both people and property. The following 3 ways are how to determine if you may have a natural gas leak:

Smell It - In its pure state, natural gas has no smell or taste. As a safety precaution, a scent called methyl mercaptan is added to natural gas before it is delivered to your home. This odour smells like rotten eggs or sulphur so that natural gas leaks can be detected.
See it - Natural gas has no colour and is clear, but it can leave behind visible signs of a leak including patches of dead vegetation, blowing dust from holes in the ground, bubbles in wet or flooded areas or even flames. In some cases, spotting vapours or ground frosting can suggest a high-pressure leak.
Hear It - A hissing or roaring noise along the right-of-way of a pipeline could also indicate a natural gas leak.

Contact us

Concerned you have a leak? Give us a call, we're here 24/7.

Phone: 519-773-5321

If you suspect or detect a natural gas leak indoors

Evacuate the building immediately
If you can do so safely, open all doors and windows
Call EPCOR immediately from an outside phone
Don't use anything that could create static or a spark, eg. Electrical switches, lighters, matches, cigarettes

If you suspect or detect a natural gas leak outdoors

Call EPCOR immediately
Keep clear of the area
Don't start any motors or motor vehicles near the area of the suspected gas leak
Don't use lighters or matches and do not smoke

How we will respond to each gas leak

In the event of a natural gas leak, we will respond immediately, 24 hours a day, 7 days a week. Crews will:

Respond to the incident site
Identify the source of the problem and ensure the emergency site has been cleared of anyone whose safety may be at risk
Make the situation safe
Advise the customer of their options with respect to the piping system or gas-fired equipment repair

Carbon monoxide

Natural gas has a safety record that’s second to none and there are strict codes that govern the installation and operation of natural gas equipment and appliances. While well-maintained equipment can operate safely for many years, wear and malfunctions can increase the risk of CO entering your home.

Stay safe when dealing with sewer back ups

Your gas line may be installed within a sewer line, known as a cross bore. Whether you are a resident or a contractor, learn more about how to safely deal with a sewer back up to prevent natural gas leaks from occuring.