Move your utilities

New home, new you, same reliable service. Move services from one house to another within our service area.

ON THIS PAGE

Transfer your services online

Move your utilities, at your convenience, online with My Account. Once logged in, all you’ll need to do is:

Provide an end date for your current service address

Sometimes moving isn't straightforward. If you aren't sure what your new address will be, we can put your Encor energy plan on hold for up to 90 days while you confirm your new address.

Give at least 3 business days’ notice before transferring services from one property to another

Encor customers need to give at least 5 business days' notice.

Provide your new service address and service start date so we know where to send your utilities

Cross ‘Call EPCOR’ off your moving list

Helpful tips about transferring services

  • You don’t have to wait to move services. You can keep services on in multiple properties. An overlap in services between your current and new property is common.
  • You can’t transfer services to another customer.
  • If you cancel without sufficient notice, you will be charged a fee.

For landlords

Fill out and submit an Automatic Power Install Applicationopens in a new tab so services can stay on between tenants.

|   RELATED CONTENT

person

Log in to My Account

Manage your account online, at your convenience. Anytime. Anywhere. 24 hours a day.

power_off

End your EPCOR services

All good things must come to an end. Whether you move outside Alberta or choose a new service provider, when it’s time to part ways, we make it easy to do.

credit_score

One-time credit card payments

Make an online payment with your credit card using our secure payment system. Have your EPCOR account number on hand.

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.caopens in a new tab or call 310-4822 (toll free in Alberta).

This site uses cookies to provide a better user experience and for advertising purposes. By using our website, you accept our use of cookies. Visit our Privacy Policy for more details.