Welcome to EPCOR Our site is customized by location. Please select the region of your service and we’ll remember your selection for next time.
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Our site is customized by location. Please select the region of your service and we’ll remember your selection for next time.

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Select a region for customized content and rates

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Edmonton
All Alberta locations except Edmonton
French Creek
Aylmer and area
Collingwood and area
Kincardine and area
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Select a region for customized content and rates

Mouse hover over any region to see the map here
Edmonton
All Alberta locations except Edmonton
French Creek
Aylmer and area
Collingwood and area
Kincardine and area

Select a region for customized content and rates

Select a region for customized content and rates

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Expedited service fees and other charges

You may see the following miscellaneous fees or one-time charges on your EPCOR or Encor bill if you've requested a special service or had a problem with your payment.
For Encor customers
Fee / ChargeReasonCost
Connection serviceWith notice of at least 3 business days.No charge
Expedited connection feeWith notice of less than 3 business days, and if the electricity/natural gas is on at your location.$10.00
Energize feeWith notice of at least 3 business days, and if the electricity/natural gas has been off at your location.No charge
Expedited energize feeWith notice of less than 3 business days, and if the electricity/natural gas has been off at your location.$24.00
Reconnection feeIf your electricity/natural gas has been disconnected for non-payment.$41.00
Dishonoured payment chargeIf your payment isn't honoured by your bank or financial institution.$25.00
Collection feeIf you were sent a priority post Urgent Disconnection notice due to non-payment.$15.00
Duplicate billsIf you request an additional​ copy of any bill within the last 24 months.
Note: You can also access the last 24 months of your bills for free with My Account​.
$3.00 per bill
Late payment feesPercentage applied to the unpaid portion of your bill.2.5%
DepositsDeposits required for specific circumstances.Varies
For regulated customers

Below are the electricity hook-up charges and other fees residential customers on the Regulated Rate Option (RRO).​​ ​​

GST is added to all charges.

Move In - if the power is on at the location
(with 3 business days notice)​
No charge
Expedited Move In - if the power is on at the location 
(with less than 3 business days notice)​
​$10.00
Energize Service - if power has been off at the location
(3 to 5 business days wait)
$133.00
Energize Expedited Service - if power has been off at the location
(within 48 hours, during business hours)​
​$290.00
Energize Expedited Service - if power has been off at the location
(within 48 hours, after business hours)
​$312.00
Expedited Reconnection fee - if power has been disconnected for non-payment
(within 48 hours, during business hours)
$307.00
Expedited Reconnection fee - if power has been disconnected for non-payment
(within 48 hours, after business hours)
$329.00
Meter Install
(3-5 business days wait)
No charge

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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