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Customer Service: (519) 773-5321 Emergencies (24/7): (519) 773-5321Email: gas@epcor.com
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Monday to Friday 8 a.m. - 4 p.m.Saturday, Sunday & Stat Holidays Closed
On all bills rendered by EPCOR on or after January 1, 2024, the price we charge for the gas commodity and transportation portion of your bill will be decreasing by $0.020563 per cubic meter to $0.208848 per cubic meter. The Ontario Energy Board has approved this change to reflect the prices that EPCOR expects that it will be paying to its gas suppliers through to the end of December, 2024. On your gas bill this cost is on the line entitled “Gas Commodity”.
As a regulated utility, EPCOR is permitted to recover what it pays for the purchase of gas plus any costs reasonably associated with this purchase but with no mark-up or ‘profit’. The price the utility charges you is based on the forecasted gas and transportation costs to EPCOR, which are periodically reviewed by the OEB and reconciled with actual costs. The gas commodity portion gets adjusted regularly throughout the year as the price of the gas commodity changes.
How will the price change impact you? That will depend on the amount of gas that you use. For a typical residential customer who consumes approximately 1,780 cubic meters of gas annually, this price change will cause your annual heating costs to decrease by approximately $37 per year. For customers who have arranged to have their gas supplied by a gas marketer/broker, the price may or may not change depending on the terms of the contract the customer has with the gas marketer/broker.
On all bills rendered on or after January 1, 2024, the price we charge for the delivery portion of your bill will be increasing. For a typical residential customer who consumes approximately 1,780 cubic meters of gas annually, the delivery charges will increase your annual heating costs by approximately 3.8% or $28 per year. These changes have been approved by the OEB.
In addition, some temporary rate adjustments will be added to your bill for the period of January 1, 2024 to December 31, 2024 to recover and/or refund specific amounts related to the clearing of balances in certain deferral and variance accounts as approved by the OEB.
If you have any questions about the changes in rates or any other item that appears on your bill, please feel free to call our office at 1-888-765-2256.
We would like to thank you for choosing to make natural gas your energy of choice.
