Expedited Service Fees and Other Charges

Fee / Charge	Reason	Cost
Connection service	With notice of at least 3 business days.	No charge
Expedited connection fee	With notice of less than 3 business days, and if the electricity/natural gas is on at your location.	$10.00
Energize fee	With notice of at least 3 business days, and if the electricity/natural gas has been off at your location.	No charge
Expedited energize fee	With notice of less than 3 business days, and if the electricity/natural gas has been off at your location.	$24.00
Reconnection fee	If your electricity/natural gas has been disconnected for non-payment.	$41.00
Dishonoured payment charge	If your payment isn't honoured by your bank or financial institution.	$25.00
Collection fee	If you were sent a priority post Urgent Disconnection notice due to non-payment.	$15.00
Duplicate bills	If you request an additional copy of any bill within the last 24 months. Note: You can also access the last 24 months of your bills for free with My Account.	$3.00 per bill
Late payment fees	Percentage applied to the unpaid portion of your bill.	2.5%
Deposits	Deposits required for specific circumstances.	Varies

Below are the electricity hook-up charges and other fees residential customers on the Regulated Rate Option (RRO).

GST is added to all charges.

Move In - if the power is on at the location (with 3 business days notice)	No charge
Expedited Move In - if the power is on at the location (with less than 3 business days notice)	$10.00
Energize Service - if power has been off at the location (3 to 5 business days wait)	$133.00
Energize Expedited Service - if power has been off at the location (within 48 hours, during business hours)	$290.00
Energize Expedited Service - if power has been off at the location (within 48 hours, after business hours)	$312.00
Expedited Reconnection fee - if power has been disconnected for non-payment (within 48 hours, during business hours)	$307.00
Expedited Reconnection fee - if power has been disconnected for non-payment (within 48 hours, after business hours)	$329.00
Meter Install (3-5 business days wait)	No charge

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

Expedited service fees and other charges