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Go to the Canada home page where you'll see information about our company.
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Go to the Canada home page where you'll see information about our company.
Select a region for customized content and rates
Go to the United States home page where you'll see information about our company.
The Ontario Energy Board (OEB) has rendered its final decision and order for EPCOR Electricity Distribution Ontario’s cost of service application. EPCOR reinvests the distribution revenue it collects from customers directly back into investments that upgrade infrastructure, such as pole upgrades, expand the grid, improve reliability and enhance safety.
View the decisionopens in a new tab and rate orderopens in a new tab documents.
EPCOR's last application (EB-2012-0116opens in a new tab) was for rates effective 2013. While Cost of Service applications are typically filed every five years, due to our acquisition of Collus PowerStream in 2018, EPCOR agreed to defer a rate change for five years as a condition of the share purchase agreement.
Visit the OEB websiteopens in a new tab for all documents related to this application.
A major component of the Application is the Distribution System Plan (DSP). Distribution System Plans, as prescribed by the OEB, are the backbone of the new approach to rate setting. DSPs outline capital investments, including proposed and planned projects, which are designed to provide timely value to customers by aligning reliability and service quality with customer expectations.
In developing the DSP, we undertook a survey in 2021 to gather feedback from customers regarding priorities related to their electricity service.
Responses to our customer survey align with our investment priorities of renewing infrastructure, utilizing smart devices and enhancing grid technology that will help reduce outages, improve communication and make the system more efficient.
Here are a few examples of investments that align with customer priorities:
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