Stop services

Ending services

If you are moving out of our distribution area and want to end your services, or want to close your current account as you are moving to a new address within our service area, please fill out the Final Read Request Form. To transfer your account to your new address, please complete an application as well as the Final Read Request Form.

Rental properties

Please note we may require a $200 deposit for residential customers unless a credit letter from a previous utility company or a letter of low income from an Ontario Disability Support Program worker can be provided.

Landlords

When your tenant vacates the property, the account will automatically be put back into your name if we are not informed otherwise. If you have a new renter moving in, please advise them to contact our office.