How to pay your bill

​Ways to pay your bill

There are a number of ways you can pay your EPCOR bill. Find the one that works best for you and your busy lifestyle.

​Automatic withdrawal

Automatic Withdrawal is available to all residential and commercial customers. Once enrolled, you'll continue to receive a utility bill each month.

You can change banking information or cancel pre-authorized payment at any time with 5 business days' notice.

To pay your bill automatically from your bank account, you have the following options:

1. Sign up for automatic payment withdrawal online
   Please download and complete our pre-authorized payment form and email it to customercare.ontario@epcor.com.
   
   
2. Sign up for automatic payment withdrawal by drop-off/in-person
   Drop off your completed pre-authorized payment form and void cheque into our drop-box located outside our Collingwood office. The form is also available for pick-up or drop-off at the front door of the office - please note that the office is open by appointment only.
   
   Visit our office at:
   EPCOR​
   43 Stewart Road
   Collingwood, Ontario L9Y 4M7​​​​​​​​​​​​​​

Choose a plan for your lifestyle

We can set up automatic payment withdrawal based on one of 2 available plans. Choose one that best suits your needs:

Equal payment plan

We will withdraw an equal monthly payment from your bank account on your choice of the 1st or 15th of the month. Payments are a fixed amount based on your residence's previous 12 months consumption. Your monthly invoice will show the balance of your account. All accounts are reviewed in August and, if necessary, adjusted. At this time, any outstanding balance will be automatically deducted from your account to bring it to zero. If we owe you, we will credit your account. The program is available anytime throughout the year.

Variable payment plan

We will automatically deduct the exact amount owing on your bill from your bank account each month. Your bill will be sent to you as usual approximately 2 weeks before the due date.

With a credit card

Use our online credit card payment service powered by Paymentus. You can also make a payment by phone at 1-877-789-6183.

Through your bank

Most major banks will allow you to pay online or by telephone. Visit your bank's website and follow their directions for setting up online payments. When paying through online banking, there are multiple EPCOR payee's to choose from. Please select the payee EPCOR Electricity Distribution Ontario Inc. and input the full 10-digit account number, without the dash.

See a teller or bank machine to make a payment at your bank. You may need your EPCOR account number. Please note we do not accept e-transfers.

In person

Please note that the office is open by appointment only. Please call or email ahead for availability. All forms required are accessible on our website and also available in the forms box, at the front door of the office.

We accept payment by cheque and money order made payable to EPCOR Electricity Distribution Ontario Inc. at our EPCOR office at 43 Stewart Road in Collingwood by using the bill payment drop box.

Help for low-income households

You may qualify for a reduction on your electricity bill with the Ontario Electricity Support Program.

Find out more