Start electricity services

EPCOR proudly serves the communities of Collingwood, Stayner, Creemore and parts of Blue Mountains (formerly Thornbury). We also handle billing for water and sewer services on behalf of the Town of Collingwood. For water or sewer services in Stayner, Creemore or Blue Mountains, please contact your local municipality.

When starting a service or moving to a new address, please give us 3 days advance notice. Advance notice ensures your move is completed in a timely manner.

Starting your service

1. Sign up in ‘My Account’: Visit My Account to complete the “Application for New Services” form. No login is needed to set up a new account.
2. Complete all fields: Complete all required fields and hit “submit”. We’ll email you a confirmation number letting you know your application is being processed.

If your lawyer needs to notify us, they can contact us via phone, email, or fax at 705-445-8267. Please note, it may take up to 8 weeks to receive your first bill. A setup fee will be applied.

Make payments easy: Sign up for automatic withdrawal to make your payments hassle-free.

Moving or ending services

If you're moving or need to end your services, please fill out the “Transfer Services” form in My Account. To transfer your information to a new account within our service area, complete both the application and the Final Read Request Form.

Rental properties

A $200 deposit may be required for residential customers who do not provide a credit letter from a previous utility company or a low-income letter from an Ontario Disability Support Program worker.

Landlords

When a tenant vacates, the account will automatically revert to your name unless we are informed otherwise. If you have a new renter moving in, please advise them to fill out and submit an application form in My Account.