How to pay your bill

You can choose how you pay your EPCOR or Encor bill just like you can choose your rate.

ON THIS PAGE

Ways to pay your bill
- One time bill payments
- Monthly automatic bill payments
Where to find bank information
- Get help with making a payment
Your first bill

Ways to pay your bill

If it’s your first bill, or you’ve been paying for years, you have options to pay your bill. You can manually pay it each month, or you can set up automatic payments. Decide which option is best for you.

One time bill payments

With your credit card
- For a small service fee to our third-party provider, make a secure online payment with your credit card.
- Have your EPCOR account number on hand and make a payment now.
Through your bank
- In person
- Phone call
- Online banking
By mail (for cheques only)
- EPCOR
- P.O. Box 500
- Edmonton, AB T5J 3Y3

Monthly automatic bill payments

With automatic bill payments, set it and forget it. Sleep easy knowing you’ll never miss a due date.
Each month, you can pay automatically in one of two ways:
- With your credit card
- Through your bank account
Automatic withdrawal is available to all residential and commercial customers who are not on an instalment plan

Sign up for monthly automatic bill payments in 3 easy steps

Follow these steps for a quick and easy way to sign up. You can also register by mail by filling out the automatic withdrawal form.

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Log into My Account

You can manage your payments when you log in to your online account.

Don’t have an online account? Register now

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Go to Account Overview

For bank withdrawals, click Sign Up. For credit card payments, click Credit Card.

If you have multiple accounts, ensure you select the account you are setting up automatic bill payments for.

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Select Start

Have your credit card* or banking information with you to complete your automatic payment set up.

*If you choose credit card as your recurring payment method, you'll be transferred to our third-party vendor, KUBRA, to complete your automatic payment set up.

After you sign up, you'll continue to get a bill every month. Automatic withdrawals may not start immediately. You must continue to pay your bill manually until you see paid by automatic withdrawal on your bill.

Each month, on your bill’s due date, your amount owing will be drawn from your chosen method of payment. Sufficient funds must be available when payment is due to avoid an NSF charge.

Terms and conditions

Review our Automatic Withdrawal terms and conditions.
Read EPCOR's Privacy Policy.

Where to find bank information

To set up automatic withdrawal from your bank account, we’ll need your:

Branch transit number
Financial institution number
Account number

You can find this information on a cheque or an Automatic Withdrawal Form from your bank.

Get help with making a payment

Having trouble completing a payment or just have a question? Our Customer Care team is here to help.

Call us: 310-4300
Email us: payments@epcor.com

Your first bill

If you’re new to us, here are some helpful things to know about your first bill:

Find out how you may be able to reduce or waive your security deposit
Your bill will arrive around the same time every month
Your due date will be around 3 weeks from your bill date
Billing and due dates aren’t customizable; they're based on when meters are read
If payment is a concern, we may be able to work with you to set up payment arrangements
You can manage your account online and set up online billing 24/7 by registering in My Account

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