Contact us in Edmonton

Contact EPCOR for emergencies & customer service support or manage your utility services with My Account, our 24/7 self-serve online portal.

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Contact information

e911_emergency

Emergencies

Power, Water, Drainage (EPCOR)
Phone: 780-412-4500

Natural Gas (ATCO Gas)
Phone: 780-420-5585

support_agent

Customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Hours of operation
Monday to Friday: 8am–7pm
Saturday: 8am-4:30pm
Sunday & stat holidays: closed

mail

Mailing address

Bill payments
EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Correspondence
EPCOR
2000-10423 101 Street NW
Edmonton, AB T5H 0E8

Observed holidays	Date
New Year's Day	Monday, January 1, 2024
Family Day	Monday, February 19, 2024
Good Friday	Friday, March 29, 2024
Easter Monday	Monday, April 1, 2024
Victoria Day	Monday, May 20, 2024
Canada Day	Monday, July 1, 2024
Heritage Day	Monday, August 5, 2024
Labour Day	Monday, September 2, 2024
National Day for Truth and Reconciliation	Monday, September 30, 2024
Thanksgiving	Monday, October 14, 2024
Remembrance Day	Monday, November 11, 2024
Christmas Day	Wednesday, December 25, 2024
Boxing Day	Thursday, December 26, 2024

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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