How to Transfer EPCOR Services When Moving

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Transfer your services online

Move your utilities, at your convenience, online with My Account. Once logged in, all you’ll need to do is:

Provide an end date for your current service address

Sometimes moving isn't straightforward. If you aren't sure what your new address will be, we can put your Encor energy plan on hold for up to 90 days while you confirm your new address.

Give at least 3 business days’ notice before transferring services from one property to another

Encor customers need to give at least 5 business days' notice.

Provide your new service address and service start date so we know where to send your utilities

Helpful tips about transferring services

You don’t have to wait to move services. You can keep services on in multiple properties. An overlap in services between your current and new property is common.
You can’t transfer services to another customer.
If you cancel without sufficient notice, you will be charged a fee.

For landlords

Fill out and submit an Automatic Power Install Application so services can stay on between tenants.