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The series of pipes outside and inside your home is complex. Underground pipes carry water from the treatment plant to your home or business. Over time, corrosion and temperature changes from the freeze/thaw cycle can lead to damage to the underground water system, causing a water leak.
When an underground pipe leaks, it usually leaves a pool of water on the ground. You might notice soppy wet grass or random pools of water on your driveway. It's also possible that a water leak caused by a burst pipe may cause water to shoot out of the ground at high pressure.
If you think there is a water leak under the ground, whether on your property or not, please report it. Call our 24-Hour Water Dispatch line at 780-412-4500. We'll ask some questions about the location and the appearance of the leak.
You are responsible for any water lines past the property line. The image shows where the property owner's responsibility begins and ends. Read more about property owner responsibilities.
A leak on city property will look like any other kind of leak. In severe cases, like a water main break, there could be water shooting up from the ground, that could cause flooding.
If you notice a water leak on city property, please report it. Call Water Dispatch at 780-412-4500.
A water leak on residential property can be quite severe if it's not looked after quickly. These leaks may appear as a pooling of water on your lawn or driveway. Soppy wet ground with no clear source can help you detect a water leak. In other cases, you may see water coming into your home, often through basement walls.
What do I do if I suspect a water leak on my property?
Water pipes that supply businesses, schools, multi-family, or large commercial and industrial sites are larger than the water pipes that supply single-family homes. When they fail, water lines can release a significant amount of water. These leaks usually show up in parking lots or near building foundations.
Water leaks inside buildings can range from a leaky toilet or leaky faucet to a broken or burst pipe. In severe cases, a burst pipe can cause flooding.
As a property owner, here are the water fixtures that are your responsibility to maintain and repair:
If you detect a water leak or other issues with your home or building's plumbing system, contact a reputable and certified plumber in your area to fix it.
In severe cases, a water leak will be obvious. You might find water pooling in the basement or noticeable water damage on the wall or lower-level ceiling from a leaking pipe. There are more subtle signs of water leaks. A minor leak in a pipe can still cause significant problems, so it's essential to detect and fix the leak as soon as possible. Here are some signs something is wrong with the plumbing:
If you suspect a leak inside your building or home:
Your business or home's plumbing system is complex and always moving water. Many things can cause water leaks.
Small leaks like a leaking toilet tank or dripping faucet can waste a substantial amount of water. The average Edmontonian uses 160 litres per day. Any leaks or changes in your regular water use can increase water consumption more than you think. Increased water use means a higher utility bill.
How much water does a leaky toilet waste? Compared to other fixtures and appliances in the home, toilets consume the most water each day. A leaky toilet can waste tens of thousands of litres of water a month.
How much water does a leaky faucet waste? If your tap is dripping one drop per second, it could waste about 19 litres a day and 5,678 litres a month!
It's important to fix water leaks in your home as soon as possible. Doing so will avoid getting a high-water bill due to leaks. Contact a reputable and certified plumber in your area to fix it.
Call our Water Dispatch to report a leak.
Phone: 780-412-4500