Water meter replacement program

Replacing water meters

EPCOR is replacing older water meters that have reached end of life. Meters are replaced with Advanced Meter Reading (AMI) technology, allowing meters to be read remotely without the need to access your home or yard. Learn more about the AMI installation project.

Booking an appointment

When your meter is ready to be replaced, you will receive a call or letter from EPCOR to set up an appointment. The appointment takes about 30 minutes and your water will be off while our technicians work. Someone who is 18 years of age or older needs to be present during the appointment, and we ask that you provide our technicians 10 feet of space while they work.

If you have an animal, big or small, please make sure that it is properly secured outdoors or in another room away from the meter. This will ensure the safety of your pets, and our crews while we work. 

Customer responsibilities

Provide clear, unobstructed access to the water meter. Remove anything (boxes, stored items, appliances, etc.) that might be blocking access. If the water pipe, meter and shut off valve are covered by drywall or paneling, you will need to create access for EPCOR.

Ensure your water shut-off valve is in good working order, as EPCOR will need to turn off your water to change the meter. The shut-off is located where the water service comes into your property and is needed any time you want to shut the water off to your property. If your shut-off valve is leaking or unable to function properly, you will need to have it repaired or replaced.