Expedited service fees and other charges

You may see the following miscellaneous fees or one-time charges on your EPCOR or Encor bill if you've requested a special service or had a problem with your payment.

Fee / Charge	Reason	Cost
Connection service	With notice of at least 3 business days.	No charge
Expedited connection fee	With notice of less than 3 business days, and if the electricity/natural gas is on at your location.	$10.00
Energize fee	With notice of at least 3 business days, and if the electricity/natural gas has been off at your location.	No charge
Expedited energize fee	With notice of less than 3 business days, and if the electricity/natural gas has been off at your location.	$24.00
Reconnection fee	If your electricity/natural gas has been disconnected for non-payment.	$41.00
Dishonoured payment charge	If your payment isn't honoured by your bank or financial institution.	$25.00
Collection fee	If you were sent a priority post Urgent Disconnection notice due to non-payment.	$15.00
Duplicate bills	If you request an additional copy of any bill within the last 24 months. Note: You can also access the last 24 months of your bills for free with My Account.	$3.00 per bill
Late payment fees	Percentage applied to the unpaid portion of your bill.	2.5%
Deposits	Deposits required for specific circumstances.	Varies

Below are the electricity hook-up charges and other fees residential customers on the Regulated Rate Option (RRO).

GST is added to all charges.

Service Connection Charge (with 3 business days notice)	No charge
Expedited Service - if the power is on at the location (with less than 3 business days notice)	$10.00
Energize for New Construction (within 8 business days after electrical permit has passed)	No charge
Advanced Meter with remote access Energize Service - if power has been off at the location (3 to 5 business days wait)	$11.33
Non-Standard Meter/Advanced Meter without remote access Energize Service - if power has been off at the location (3 to 5 business days wait)	$53.21
Advanced Meter with remote access Energize Expedited Service - if power has been off at the location (within 48 hours)	$35.33
Non-Standard Meter/Advanced Meter without remote access Energize Expedited Service - if power has been off at the location (within 48 hours)	$77.21
Advanced Meter with remote access Reconnection Fee - if power has been disconnected for non-payment (during business hours)	$52.33
Non-Standard Meter/Advanced Meter without remote access Reconnection Fee - if power has been disconnected for non-payment (during business hours)	$94.21
Move out, final meter read	$13.28

See water service fees and special rates.

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).