Contact us in Edmonton

Contact EPCOR for emergencies & customer service support or manage your utility services with My Account, our 24/7 self-serve online portal.

Contact information for Edmonton customers

e911_emergency

Emergencies

Power, Water, Drainage (EPCOR)
Phone: 780-412-4500

Natural Gas (ATCO Gas)
Phone: 780-420-5585

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Customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Hours of operation
Monday to Friday: 8:00 a.m. to 7:00 p.m.
Saturday: 8:00 a.m. to 4:30 p.m.
Sunday: closed
Stat holid​ays: closed​​
See below table for observed holidays.

mail

Mailing address

Bill payments
EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Correspondence
EPCOR
2000-10423 101 Street NW
Edmonton, AB T5H 0E8


New Year's DayWednesday, January 1, 2025
Family DayMonday, February 17, 2025
Good FridayFriday, April 18, 2025
Easter MondayMonday, April 21, 2025
Victoria DayMonday, May 19, 2025
Canada DayTuesday, July 1, 2025
Heritage DayMonday, August 4, 2025
Labour DayMonday, September 1, 2025
National Day for Truth and ReconciliationTuesday, September 30, 2025
ThanksgivingMonday, October 13, 2025
Remembrance DayTuesday, November 11, 2025
Christmas DayThursday, December 25, 2025
Boxing DayFriday, December 26, 2025
Observed holidaysDate

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.caopens in a new tab or call 310-4822 (toll free in Alberta).

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