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Edmonton
All Alberta locations except Edmonton
French Creek
Aylmer and area
Collingwood and area
Kincardine and area

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Alberta
British Columbia
Ontario

Go to the Canada home page where you'll see information about our company.

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Arizona
New Mexico
Texas

Go to the United States home page where you'll see information about our company.
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About EPCOR
Careers
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About EPCOR
Careers
Sustainability and Community
News
Do Business With Us
Contact us

Contact us in Edmonton

Contact EPCOR for emergencies & customer service support or manage your utility services with My Account, our 24/7 self-serve online portal.

Contact information for Edmonton customers

e911_emergency

Emergencies

Power, Water, Drainage (EPCOR)
Phone: 780-412-4500

Natural Gas (ATCO Gas)
Phone: 780-420-5585

support_agent

Customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Hours of operation
Monday to Friday: 8:00 a.m. to 7:00 p.m.
Saturday: 8:00 a.m. to 4:30 p.m.
Sunday: closed
Stat holid​ays: closed​​
See below table for observed holidays.

mail

Mailing address

Bill payments
EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Correspondence
EPCOR
2000-10423 101 Street NW
Edmonton, AB T5H 0E8

Observed holidaysDate
New Year's DayMonday, January 1, 2024
Family DayMonday, February 19, 2024
Good FridayFriday, March 29, 2024
Easter MondayMonday, April 1, 2024
Victoria DayMonday, May 20, 2024
Canada DayMonday, July 1, 2024
Heritage DayMonday, August 5, 2024
Labour DayMonday, September 2, 2024
National Day for Truth and ReconciliationMonday, September 30, 2024
ThanksgivingMonday, October 14, 2024
Remembrance DayMonday, November 11, 2024
Christmas DayWednesday, December 25, 2024
Boxing DayThursday, December 26, 2024

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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